The Impact of Stress, Work Overload, and Sleep Deprivation on Employees’ Well-Being among Service Sector Employees in Selangor, Malaysia

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Original abstract

This research examines the relationship between stress, work overload and sleep deprivation and employee’s wellbeing among service sector employees in Selangor. A quantitative research design used to collect data through an online survey which used a structured questionnaire. In this study, 132 responses collected but utilized 119 valid responses to conduct analysis. Statistical Package for the Social Sciences (SPSS) used to perform data analysis which included descriptive analysis and reliability testing and factor analysis and correlation analysis and multiple regression analysis. The findings revealed that employees experienced high levels of stress, work overload, and sleep deprivation, while their level of well-being was relatively low. Correlation analysis showed that all independent variables had negative relationships with employees’ well-being. However, regression results indicated that only stress and sleep deprivation had significant effects on employees’ well-being, while work overload was not significant. Among the variables, stress was identified as the strongest predictor. This study contributed to the existing literature by providing empirical evidence within the Malaysian service sector context and supported the Job Demands–Resources (JD-R) theory and Effort-Recovery theory. The findings also provided practical implications for organisations to improve employee well-being through stress management and promoting work-life balance.

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